Martin + Osa

• U.S. Return Policy
• Return status
• Canadian return policy
• International return policy

If you don't love it, bring it back. Returning or exchanging your Martin + Osa purchase is simple whether you want to return it by mail or to a Martin + Osa store, just follow the instructions below:

To return or exchange martinandosa.com purchases at a Martin + Osa store, please take the packing slip included with your order and the credit card used for the original purchase. The packing slip will serve as your receipt. If you don't have your packing slip, you'll be credited the current price of the item and issued a Martin + Osa Gift Card for the amount. Shipping is not refunded. To find the Martin + Osa store nearest you, please use our store locator, or call toll-free 1-800-227-2439.

• Detach the bottom of the packing slip included with your order.
• On the side marked "merchandise return form," circle the item(s) you're returning. Please indicate the reason(s) for your return.
• If the address for the return is different from the one listed on the form, fill out the box labeled "different ship-to address" on the reverse side of the form.
• For returns, the original credit card will be credited or you will receive a Martin + Osa Gift Card, depending on how the items were originally purchased.
• For exchanges, fill out the reverse side of the form.
• Pack your return securely in the original package if possible. Be sure to include the return form. Attach the shipping label provided with your original order. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable. Please mail all returns and exchanges to:

We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. Martin + Osa is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

To find the Martin + Osa store nearest you, please visit our store locator, which lists current stores and stores that are opening soon. Please take the packing slip included with your order and the credit card used for the original purchase to your local Martin + Osa store. The packing slip will serve as your receipt. If you don't have your packing slip, you'll be credited the current price of the item and issued a Martin + Osa Gift Card for the amount. Shipping is not refunded.

Merchandise bought to any Martin + Osa store can be returned or exchanged at that store or any other Martin + Osa store. To find the store nearest you, use our store locator or call toll-free 1-800-227-2439.

Merchandise sold exclusively at martinandosa.com can be returned or exchanged via a carrier that uses tracking numbers to the following address:

Returns mailed to Martin + Osa may take one to two weeks to process after you mail them. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement. For returns on items originally purchased with a Martin + Osa Gift Card, please allow two to three weeks for processing after you mail the package to receive your new Martin + Osa Gift Card.

Your tax and duty will be refunded only if you return your purchase by mail to the following address:

To return Martin + Osa merchandise by mail, tear off the bottom of the invoice that came with your order and indicate the item(s) you are returning and the reason for your return. Keep the top of the invoice for your records. Be sure to include the completed bottom of the invoice as you pack your return securely in the original package if possible. Attach the shipping label provided on the invoice or mail the package to:

Returns sent from rural Canadian addresses may take up to five weeks to process after the package is mailed.

By processing your return through Russell A. Farrow, you agree to the following:

"Once return funds are approved I authorize Revenue Canada to forward to Russell A. Farrow my approved refund of duties and taxes. I understand that refunds of duties and taxes, from Revenue Canada, may only be made within one year after the date of ordering."

Martin + Osa stores in the United States can accept returns and exchanges, but cannot refund tax and duty costs for martinandosa.com orders delivered to Canada.

You may return Martin + Osa merchandise by mail. Fill out, detach, and keep the top of the invoice that came with your order. On the back of the form, circle the item(s) you are returning and indicate the reason for your return. Be sure to include the bottom of the invoice as you pack your return securely in the original package if possible. Attach the shipping label provided on the invoice or mail the package to:

You will need to pay the shipping costs for your return when you mail your package. We do not accept C.O.D. returns. Returns sent from international addresses take up to five weeks to process after the package is mailed. The credit to your account should appear within one to two billing statements.

Martin + Osa stores in the United States cannot refund tax and duty costs for martinandosa.com orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise.

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