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Martin + Osa

Shipping and Handling

Costs

Martinandosa.com offers free standard shipping on orders of $100 or more. Free Returns: if you need to return anything, simply use the free return label that was included in your order.

Order Value Standard UPS 2nd Day UPS Overnight Canada Post Standard*
$100 or more FREE $15.00 $20.00 FREE
$0 - 99.99 $7.00 $15.00 $20.00 $15.00

*No expedited shipping options are available for Canadian customers.

Automatic free shipping valid for orders $100 or more to U.S. and Canadian addresses. This offer is valid for all martinandosa.com orders to U.S. and Canadian addresses. INTERNATIONAL ORDERS MUST PAY FOR SHIPPING. Please visit the help section for international shoppers for more information on shipping costs to other countries. The free shipping offer is good for U.S. standard shipping within 3 to 7 business days pending credit card authorization. Orders to Canadian addresses will be shipped via Canada Post within 6 to 10 business days to urban areas and 15 to 22 business days to rural areas. This offer can be combined with other discount offers. No discount code is required at the martinandosa.com shopping bag. Not applicable towards previously purchased merchandise. All deliveries pursuant to this free shipping promotion are pending credit approval, merchandise availability, delivery, and weather conditions. Free shipping promotion and associated terms and conditions subject to change at martinandosa.com´s sole discretion.

Shipping Options

Currently, Martin + Osa ships to all Canada provinces and all 50 U.S. states, APO/FPO addresses, and U.S. territories and possessions, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, Navassa Island, Baker Island, Howland Island, Jarvis Island, Midway Atoll, and the Northern Mariana Islands. Need to check on a particular country to be sure we ship there? View all countries we ship to. We ship using Standard UPS, USPS Priority Mail, UPS 2nd Day and UPS Overnight delivery within the continental United States. We deliver to Canadian addresses using standard shipping from CanadaPost. For more details, view Canadian Shipping Information.

Orders will be processed and shipped pending credit card authorization. When you place an order, Martin + Osa will pre-authorize your credit card to ensure the funds are available. If you are using MasterCard or Visa, the pre-authorization may appear as if you have been charged. With some institutions' cards, the funds become unavailable, but the account is not debited until the order ships. If the order is canceled for any reason, the time it takes for the hold to release depends on the issuer of the card.

All deliveries are pending credit approval, merchandise availability, delivery and weather conditions.

Standard shipping (3 - 7 BUSINESS DAYS)
  • Your order should arrive within 3 to 7 business days after it ships.
  • Ground shipping must be used for all orders containing Martin + Osa personal care products. At this time, we cannot ship Martin + Osa personal care products to Alaska, Hawaii, U.S. territories, P.O. boxes or APO/FPO addresses. Standard delivery must also be used for orders shipped to U.S. territories, Alaska, Hawaii or APO/FPO and P.O. box addresses.
  • Martin + Osa Gift Cards shipped alone will always be sent using Standard delivery. Shipping for Martin + Osa Gift Cards is always free.
  • Standard shipping by CanadaPost is the only home delivery option available to Canadian customers.
Express shipping (2 business days)

  • 2nd Day delivery orders can only be shipped to street addresses in the continental United States.
  • Orders placed by 1 p.m. EST Monday through Wednesday will ship that day and will arrive two business days later.
  • Orders placed by 1 p.m. EST Thursday will ship that day and will arrive Monday.
  • Orders placed by 1 p.m. EST Friday will ship that day and will arrive Tuesday.

Next Day shipping (1 business day)

  • Orders placed by 1 p.m. EST Monday through Thursday will ship that day to arrive the next business day.
  • Orders placed between 1 p.m. EST Thursday and 1 p.m. EST Friday will arrive Monday.
  • Orders placed after 1 p.m. EST Friday through the weekend will arrive Tuesday.

Order History & Tracking

You can track your order by providing your order numbers and e-mail addresses. If you are a registered user, simply sign in to your account to view your order history by date or order number. This allows you to browse your order history and track the status of all your orders. If you aren't a registered user at martinandosa.com, you can use your order number to check the status of your shipment. Orders shipped to Canadian addresses can be tracked through CanadaPost.com but not through martinandosa.com.

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Call us at:

1.800.227.2439

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